tkcem's Privacy Policy

1. Introduction and Applicability

tkcem ("we", "our", or "platform") is a safe and reliable online betting and casino platform in Bangladesh. By visiting or using our website tkcem.cam, you are considered to have accepted the terms of this privacy policy.

This privacy policy applies to all services, website, and mobile versions of the tkcem platform. It describes what kind of personal information we collect, how that information is used, with whom it may be shared, and what rights you have regarding your information. We believe that protecting your personal information is a fundamental responsibility of ours.

If you disagree with any part of this policy, we request that you refrain from using our platform. If needed, you may contact us directly.

2. Information We Collect

tkcem collects only the information that is necessary for the proper operation of our services. The different types of information are described below:

a. Identity Information

• Full name
• Date of birth (for age verification)
• National ID number or passport number (where applicable)
• Current and permanent address

b. Contact Information

• Email address
• Mobile number

c. Financial Information

• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

d. Account Activity Information

• Login history and time
• Betting and gaming activity records
• Bonus and promotion usage history
• Support team communication records

e. Technical Information

• IP address
• Device type and operating system
• Browser type and version
• Cookies and session data

3. How We Collect Information

tkcem may collect your information through various methods:

• Directly provided: Information you provide yourself when completing account registration, login, deposit, and withdrawal forms.
• Automatically collected: Information collected automatically through cookies, log files, and similar technologies when you visit our website.
• Payment processors: Information received when a transaction is completed through bKash, Nagad, Rocket, or Upay.
• Identity verification services: Information received from reliable third-party verification services when your identity and age need to be verified.
• Support communications: Information provided when you contact us via 24/7 live chat or email.

4. Purposes of Using Information

Collected information is used for the following legitimate purposes:

• Creating, managing, and verifying accounts
• Processing deposit and withdrawal transactions
• Providing bonuses, promotions, and VIP benefits
• Preventing fraud, money laundering, and other illegal activities
• Restricting access for those under 21 years of age
• Implementing responsible gaming policies
• Technical improvement of the platform and bug fixes
• Providing customer service and support
• Meeting legal and regulatory obligations
• Creating a personalized experience based on your preferences

We will never use your information beyond the purposes described above.

5. Data Storage and Security

tkcem gives the highest priority to protecting your personal information. To this end, we have put in place the following protective measures:

Technical Security

• All data transmission is secured by SSL (Secure Socket Layer) encryption.
• Sensitive financial information is stored with AES-256 encryption.
• Regular security tests and audits are conducted.
• Firewall and intrusion detection systems are active.

Administrative Security

• Only authorized staff have access to your information.
• Staff are regularly trained on privacy and data protection.
• Data access logs are maintained and reviewed regularly.

Although we take every precaution to protect your information, we acknowledge that data transmission over the internet is not entirely risk-free. We therefore ask that you keep your account password confidential and avoid logging in from unfamiliar devices.

6. Sharing Information with Third Parties

tkcem does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

a. Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions. These partners follow their own privacy policies.

b. Identity Verification Services

Reliable third-party services may be used to verify your age and identity. Only the information required for verification is provided.

c. Legal Obligations

Information may be disclosed when legally required under applicable laws of Bangladesh, court orders, or valid requests from government authorities.

d. Game Providers

Game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and Ezugi may receive minimal game-related data on their platforms. This data is in no way linked to your personal identity.

Outside the circumstances described above, we will not share your information with any third party without your consent.

7. Cookies and Tracking Technologies

tkcem uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve our services.

Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to monitor and improve website usage.

You can control or disable cookies by changing your browser settings. However, disabling cookies may limit some functionality of the platform.

8. Your Rights

As a tkcem user, you have the following rights regarding your personal information:

• Access: The right to know what information we hold about you.
• Correction: The right to correct incomplete or inaccurate information.
• Deletion: The right to request deletion of your information in certain circumstances (although some information may need to be retained due to legal obligations).
• Objection to processing: The right to object to the processing of your information for specific purposes.
• Portability: The right to receive a copy of your information in a structured format.
• Withdrawal of consent: Where information is processed on the basis of consent, the right to withdraw that consent at any time.

To exercise any of the rights above, please contact our support team. We will respond to your request within 30 business days.

9. Protection of Minors

tkcem is for those aged 21 and above only. Our platform does not collect or process information from minors.

We verify age during the registration process. If we learn that a user is under 21 years of age, their account will be closed immediately and all collected information will be deleted.

If you believe a minor is using our platform, please notify our support team immediately.

10. Data Retention Period

We retain your personal information only for as long as it is necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.

• Active accounts: Information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, financial transaction records may be retained for a minimum of 5 years due to legal obligations.
• Dispute resolution: Information related to any ongoing dispute or legal process is retained until it is resolved.

11. Changes to This Policy

tkcem may update this privacy policy from time to time. For significant changes, we will notify you via your registered email or through a notification on the platform.

The date of each update will be noted at the top of the page under the "Last Updated" section. We recommend that you review this policy regularly. Continued use of the platform after any changes will be considered acceptance of the updated policy.