tkcem Terms and Conditions
Please read these terms and conditions carefully before using the tkcem platform. By registering on the platform, you are considered to have agreed to all of these terms.
1 General Provisions
These terms and conditions ("Terms") form a legally binding agreement between tkcem ("Platform", "we", "us") and the user ("you", "user"). By accessing or using the platform through the tkcem website, mobile app, or any other channel, you are considered to have fully accepted these terms.
These terms are drafted in Bengali and apply to users in Bangladesh. In the event of any linguistic conflict, the Bengali version shall be considered authoritative. If you do not agree with these terms, please refrain from using the tkcem platform.
tkcem is a secure and reliable online betting and casino platform. We are committed to ensuring fair play and providing the best experience for our users. All transactions on the platform are secured with SSL encryption technology.
2 Eligibility and Registration
2.1 Age Requirements
To register and use the tkcem platform, you must be 21 years of age or older. This platform is operated for those aged 21 and above only. Use of the platform by minors is strictly prohibited. We may request proof of identity for age verification at any time.
2.2 Registration Process
Each user may open only one account. Opening multiple accounts from the same person, household, device, or IP address is prohibited. At the time of registration, you must provide accurate and complete information, including:
- Full name (as per national identity card)
- Valid email address
- Mobile number (Bangladeshi)
- Date of birth
- Preferred payment method
tkcem reserves the right to close an account if false or incomplete information is provided.
2.3 Account Verification (KYC)
tkcem follows a Know Your Customer (KYC) process. Prior to withdrawal or at any time, we may request the following documents for identity and address verification:
- Copy of National Identity Card (NID) or passport
- Recent utility bill or bank statement (proof of address)
- Proof of ownership of payment method (e.g., bKash/Nagad account confirmation)
3 Account Management
3.1 Security Responsibilities
It is your responsibility to keep your account login details (username and password) completely confidential. You are solely responsible for all activities carried out from your account. If you suspect unauthorized access, notify our support team immediately.
3.2 Single Account Policy
Each individual may hold only one active account. If multiple accounts are detected, all accounts will be closed and deposited funds and bonuses may be forfeited.
3.3 Account Closure
You may request closure of your account at any time through our support team. Before closing, please withdraw any balance remaining in your account (if withdrawable). tkcem may also close an account without prior notice in the event of a rule violation.
4 Deposits and Withdrawals
4.1 Deposit Methods and Limits
tkcem supports the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount for all methods is ৳500. Funds deposited on the platform are fully secure and protected by SSL encryption.
Deposits may only be made through a payment method registered in your own name. Deposits from third-party accounts are not accepted and such transactions may result in account cancellation.
4.2 Withdrawal Policy
The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 1 hour. Withdrawal requests may only be made to the same payment method from which the deposit was made.
4.3 Transaction Verification
tkcem reserves the right to verify any deposit or withdrawal request. Transactions may be temporarily suspended if fraud is suspected or KYC is incomplete. If additional information is requested and no response is received within the specified time, the transaction may be cancelled.
5 Bonus and Promotion Terms
5.1 Welcome Bonus
New members will receive a 100% bonus up to ৳5,000 on their first deposit. The wagering requirement for this bonus is 25 times, meaning withdrawal is only possible after completing betting equal to 25 times the bonus amount. For example: if you receive a ৳1,000 bonus, you must complete ৳25,000 in betting.
5.2 General Bonus Terms
- Each bonus has its own validity period; unused bonuses are cancelled once they expire.
- If the wagering requirement for one bonus is not met, the next bonus will not be added.
- If evidence of bonus abuse is found, the bonus and associated winnings will be forfeited.
- VIP cashback bonuses and promotional offers operate under separately applicable terms.
- tkcem reserves the right to modify, suspend, or cancel any promotion.
5.3 VIP Cashback Program
tkcem provides weekly cashback across four VIP tiers: Bronze — up to 0.3% weekly cashback; Silver — up to 0.6% weekly cashback; Gold — up to 0.9% weekly cashback; Platinum — up to 1.2% weekly cashback. Your tier is determined based on your activity and regular participation.
6 Betting and Gaming Rules
6.1 Betting Policy
All bets are considered final once confirmed. tkcem reserves the right to cancel bets placed incorrectly due to technical errors. Any changes or cancellations in live betting after an event has started will be governed by the rules of the relevant game.
6.2 Fair Play and Game Results
All games on tkcem use Random Number Generator (RNG) technology to ensure fair play. The fair play policies of the game providers (including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, and others) also apply.
6.3 Betting Limits
Minimum and maximum bet amounts are set for each game and betting market and are displayed in the game interface. tkcem reserves the right to change betting limits at any time.
7 Prohibited Activities
The following activities are strictly prohibited on the tkcem platform:
- Fraud, manipulation, or exploiting platform vulnerabilities
- Money laundering or using funds from illegal sources
- Betting using bots or automated software
- Creating multiple accounts or using another person's account
- Sharing an account with another user
- Intentionally exploiting technical errors on the platform
- Registering under a false identity
- Bonus abuse or systematic bonus hunting
Violating these prohibitions may result in account closure, balance forfeiture, and legal action if necessary.
8 Privacy and Data Protection
tkcem's Privacy Policy applies to the collection, use, and protection of your personal information. That policy is considered an integral part of these terms.
We use your data only for providing services, KYC verification, fraud prevention, and fulfilling legal obligations. Your personal information is not sold or rented to third parties.
9 Responsible Gaming
tkcem firmly believes in responsible gaming. Gaming is a form of entertainment and should not be used as a source of income. If you feel that gaming is getting out of your control, please use our responsible gaming tools:
- Set deposit limits
- Set time limits
- Take a cool-off period
- Apply for self-exclusion if needed
Visit our Responsible Gaming page for more details or contact us via 24/7 live chat.
10 Limitation of Liability
tkcem is not liable for any loss caused by technical outages, internet issues, third-party service failures, or any other circumstances beyond our control. The platform is provided on an "as is" basis and no guarantee of uninterrupted service is given.
Betting and gaming inherently carry financial risk. The user is solely responsible for any financial loss resulting from placing bets or playing games on the platform.
11 Changes to Terms and Termination
tkcem reserves the right to modify these terms at any time. For significant changes, we will send a notification to the registered email or publish it on the platform. Continued use of the platform after changes are made will be considered acceptance of the new terms.
If it becomes necessary to discontinue the service, tkcem will give as much advance notice as possible and will arrange to return any withdrawable balance.
12 Contact and Dispute Resolution
12.1 Contact
For any questions, complaints, or assistance, use our 24/7 Bengali live chat support or email us at: [email protected]
12.2 Dispute Resolution Process
If a dispute arises, please contact our support team first. We will make every effort to resolve the matter as quickly and fairly as possible. An initial response will be provided within 7 business days of the complaint being submitted.
12.3 For Frequently Asked Questions
Visit our FAQ page for more detailed information, where answers to common questions can be found.